Support
Answers to common questions, plus how to reach us directly.
How often are my domains checked?+
A daily job checks every tracked domain once per day: its SSL certificate (via a direct TLS connection) and its registration expiry (via WHOIS). You can also see the exact time of the last check on each domain’s detail page.
When do I get emailed?+
You get an alert at 30, 14, 7, and 1 days before an SSL certificate or domain registration expires. Each threshold only emails once, so you won’t get the same warning every day between milestones.
A domain shows "Unknown" for registration -- why?+
WHOIS has no single standard format across registries. Many ccTLDs either omit expiry dates entirely or require a different lookup method. When we can’t confidently parse an expiry date, we show "Unknown" rather than guessing.
How many domains can I track for free?+
The free plan covers up to 3 domains. Upgrading to Pro ($15/mo) removes that limit entirely.
How do I upgrade, downgrade, or cancel?+
Go to Billing in the sidebar. Free-tier accounts see an upgrade button; Pro accounts see a "Manage subscription" button that opens Stripe’s billing portal, where you can update payment details, view invoices, or cancel.
I forgot my password -- what do I do?+
On the sign-in page, click "Forgot password?" and enter your email. We’ll send a link to set a new one.